Having an initial consultation with any of the therapists in PRISM THERAPY ONLINE will give you a sense as to what type of work you can do together to support you with your concerns. Our therapists use a combination of behavioural science therapeutic practices, systemic therapy, schema therapy and psychodynamic approaches depending on the needs of the client. You are not committed to any further sessions after the first appointment. Our clients often find that this first experience is helpful in deciding what they need and if they would prefer to continue via live chat, coaching or face to face video sessions.

The PRISM THERAPY ONLINE team is aware that sometimes people miss out on getting the help they need because of how much therapy can cost. Whilst we host some of the best therapists in the country on our platform, we are also keen to make access to them affordable, and it is for this reason that we also offer 30 minute session via live chat or 40 minute video session.

Clients can cancel their booking for a full refund if the cancellation is made within 48hours of the scheduled appointment. If the appointment is cancelled within 48hrs of the appointment, the client will not be entitled to a refund.

There is no definite answer to this, but most therapists on PRISM THERAPY ONLINE usually begin with the first session as the initial consultation, followed by a recommendation of at least 4-6 more sessions. Some clients get what they need after 4-6 sessions, some stay for 20, and some have regular appointments throughout the year in order to have a touchstone of support to guide them through their work and their personal lives. In all situations, clients are welcome to book sessions for once off guidance if that is their preference.

If you need to contact your therapist for any reason in relation to your appointment or scheduling, they will be contactable through email and will reply at their own discretion.

Complete and return this form only if you wish to withdraw from the contract.

This is a short document TECH TIPS AND FIXES FOR ONLINE THERAPY CLIENTS to assist with trouble shooting on Prism Therapy Online’s (PTO) platform. Before you use Prism Therapy Online, please take note of the best conditions for the service to run smoothly.